Customer Support Specialist

Hillsboro Title Company is a full-service title insurance agency that handles both residential and commercial transactions. We are looking for a Customer Support Specialist who thrives in a fast-paced, detail-oriented environment. This role plays a key part in supporting our title officers, ensuring the smooth processing of title orders, and providing outstanding customer service.

Key Responsibilities

· Assist title officers in maintaining a high level of customer service while processing title orders

· Accurately enter title order details from contracts, lenders, surveyors, and other sources

· Open new title orders and prepare files for searching

· Perform file organization, both manual and electronic filing

· Retrieve, scan, and email documents

· Assist walk-in customers with ordering title search orders

· Update title searches and place back-up documents in title files

· Support title officers and respond to internal requests from closing offices

· Resolve customer inquiries or direct them to the appropriate team members

· Maintain a strong customer service mindset while managing administrative tasks

· Perform other administrative duties as needed

Qualifications

· Excellent customer service and communication skills

· Strong data entry abilities with high accuracy

· Proficiency with Microsoft Office (Word, Excel, Outlook)

· Strong organizational and time management skills

· Ability to prioritize multiple tasks and adapt to shifting needs

· Analytical and problem-solving mindset

· A team-oriented attitude and a willingness to help wherever needed

Education & Experience

· High School Diploma

· Title License preferred, but not required

Benefits

Company offers a full package of benefits to include medical, dental, vision, a Health Spending Account (HSA), paid time off, and a 401(k)-retirement plan with matching.

For consideration, please submit your resume to hr@hillsborotitle.com.

For general information, please email info@hillsborotitle.com.